Evaluate and explain inconsistency between customer satisfaction scores and profitability and why it tends to exist in health care organizations.

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Evaluate and explain inconsistency between customer satisfaction scores and profitability and why it tends to exist in health care organizations.
Examining Healthcare Discussion HCM 630

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5-8 pages APA Format with references and plagiarism free please

A reputable hospital has high quality ratings from patient satisfaction surveys but is still losing market share. For many years, health care organizations, as well as traditional businesses, have been frustrated that high customer satisfaction scores do not necessarily lead to higher levels of profitability or sales.

Prepare a report examining this phenomenon that address the following elements:

Evaluate and explain inconsistency between customer satisfaction scores and profitability and why it tends to exist in health care organizations.
Apply the statistical procedures discussed in class to support (or refute) the inconsistency.
Assess price vs. quality of services as well as the impact of insurance or managed care contracts on a hospital’s market share, regardless of patient satisfaction levels.
Explain how you could use high patient satisfaction results to your advantage when negotiating a new managed care contract for the hospital. Discuss ethical issues involved when presenting results.
Discuss how qualitative and quantitative data can be used to help this hospital improve market share.
The body of the resultant report should be 5–8 pages and include at least 5 relevant peer-reviewed academic or professional references published within the past 5 years.

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

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